Lowell

Technology Support

• Use our online form to contact us,
• Or call us during the following Phone-in Technical Support Hours:

  Monday - Friday 8:30am- 5:00pm EST

  Local Phone Number: 1-978-934-2467

  Toll Free Number: 1-800-480-3190

  Monday - Friday 5:00pm - 8:30am EST, and Saturday, Sunday & Holidays

  Toll Free Number: 1-800-569-6505

• You may also contact support via live text chat between these hours by clicking on the above link.

  For all academic or enrollment questions, please contact the Office of Enrollment Services directly at (978) 934-2588.

Technical Requirements

Students must provide the following:

• PC Users: Windows 98 or higher, Internet access, email address, Internet Explorer 5.5 (SP2) or higher, or Netscape 7.0 or higher
   
• Macintosh Users: OS 10.1 or higher, Internet access, email address, Netscape 7.0 or higher or Mozilla 1.5 or higher
   
• Internet Connection: All users should have a connection speed of 56K or higher
   
• Java must be enabled and the correct version of Java must be installed. To check if your computer is properly configured, refer to http://www.webct.com/tuneup
   
• Web-based mail: If you use web based mail such as yahoo or hotmail, you need to be cautious about using a junk mail filter. You also need to be sure that you do not exceed your mail quota.
   
• Pop-Up Blockers: Pop-ups must be allowed for the course website in order to use all features of the learning management system.

Some courses have additional software requirements. Please check our current course listing page to find out the software needed for specific course(s). Also check the tutorials and software pages for the software tutorials, updates and download locations.

Prior to attending an online course, students should learn how to log onto their Internet Service, use their web browser, send and receive email, and send and receive file attachments.

Attention AOL Subscribers!
AOL is a popular Internet Service Provider. However, many of the technical assistance calls that we receive come from AOL subscribers. In some cases, these problems can be resolved by using most recent version of Internet Explorer or Netscape as your Internet browser. These browsers can be used in conjunction with an AOL account. Access the web by logging on to AOL, but then minimize your AOL browser and open either Internet Explorer or Netscape to view your online course.
 

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