Amherst Technical Support and Requirements

 

Technical Support

Students in Web-based courses seeking technical assistance should:

Visit the Help Desk Support Portal

 

Technical Requirements

System Requirements: PC / Compatible Windows

  • Windows XP SP3, Windows Vista SP2, or Windows 7
  • 800 MHz processor (2 GHz or higher recommended)
  • 512MB of RAM (2\+ GB recommended)
  • Cable or DSL connection. (dial-up modem is not recommended)
  • 500 MB free hard disk space (2 GB recommended)
  • Web browser (any of the following): Internet Explorer 7, Internet Explorer 8, Firefox 3.5, Firefox 3.6
  • Java installed. In order to participate in your classes, you need to use a Java-capable web browser.

Multimedia Recommendations: PC / Compatible Windows

  • Web camera w/software installed
  • Headset (using a headset will avoid audio feedback loop that occurs when separate microphone and speakers are used together)

System Requirements: Mac

  • Mac OS X 10.5 (Leopard) or 10.6 (Snow Leopard)
  • 867 MHz processor (2 GHz or higher recommended)
  • 512MB of RAM (2\+ GB recommended)
  • Cable or DSL connection. (dial-up modem is not recommended)
  • 500 MB free hard disk space (2 GB recommended)
  • Web browser (any of the following): Safari 4, Safari 5, Firefox 3.5, Firefox 3.6
  • Java installed. In order to participate in your classes, you need to use a Java-capable web browser.

Multimedia Recommendations: Mac

  • Headset (using a headset will avoid audio feedback loop that occurs when separate microphone and speakers are used together)

Recommended Software

Other software may be needed and will be specified by the instructor of each course. Below you will find a list of recommended software for taking UMass Online courses, along with free alternatives. Please consult your course syllabus for information on any specific software required by the instructor.

University of Massachusetts Amherst e-mail account

You must activate your university e-mail account to receive class log-in information. If you are a new student, directions will be sent to your non-university email address explaining how to activate your University of Massachusetts Amherst email account. After this initial email, all future communications will be sent to your University of Massachusetts email address. If you already have an account, make sure your account is active. If you have questions or problems with your email account, please contact OIT (Office of Information Technologies) at 413-545-9400 or for further assistance:

submit a help request online

Degree Finder Course Finder Request Information 877-MY-UMASS