Introduction to transformation processes that minimize waste and maximize the value of customer care. Topics include knowledge-based design, scientific observation and continuous experimentation, small impact problem solving, employee empowerment, and other Lean techniques. Exploration of Lean in a wide variety of real world healthcare organizations is integrated into the course.
Lean Operations in Health Care
Production & Operation Mgmt
Monday, April 2, 2018 to Thursday, September 13, 2018